Answer customers from the inbox
Every message is sorted as a sale, an order question, a return or a complaint, with a written answer ready.
How to do it
- 1
Open the inbox.
- 2
Read the message and the suggested answer.
- 3
Send it, change it, or hand it to a person.
- 4
Complaints and answers it is unsure about always go to a person.
Your customers' messages are stored encrypted, and each time someone on your team opens a conversation it is noted in your audit log.